Refund Policy

1. General Policy on Refunds

All purchases made on the Skinsell platform are final and non-refundable. This includes purchases of skins, credits, or any other items and services available on our platform. By completing a transaction, you agree that you understand and accept that no refunds will be issued for any products or services.

2. Non-Refundable Items

The following are considered non-refundable:

• Balance Deposits

• Skin Sales

• Skin Purchases

• Fees associated with exchanges, trades, or any other platform features

3. Billing Discrepancies

If you believe that you have been incorrectly billed or charged for a transaction that did not occur, you must notify our support team at [email protected] within 30 days of the charge. Failure to report the billing error within this timeframe will result in the charge being considered valid and non-refundable.

4. Chargebacks

If a chargeback occurs on your account, SkinSell reserves the right to terminate your account and forfeit any balance, credits, or items associated with the account. SkinSell will cooperate fully with the relevant payment processor or authorities to dispute fraudulent chargebacks.

5. Final Decision

All refund requests are subject to review by SkinSell. We reserve the right to approve or deny any refund request at our sole discretion. Refunds, when granted, will be processed to the original payment method used for the transaction.

6. Contact Us

For any inquiries or refund requests, please reach out to our support team at [email protected].